FAQs

Browse our frequently asked questions and feel free to call us with any additional questions. We are here to help!

Garage Door FAQ

If rain and other debris are coming through your garage door, it is as easy as your garage door may not be sealed properly or may need new seals.

If your garage door remote is not working, first check your batteries, they may need to be changed. When the wall –mounted button works but the remote does not you may need to reprogram your remote.

If your door closes about halfway, stops and goes back up, and the lights on the opener are flashing we can come out for a quick tune up.

If you can open and close the door manually then your emergency release cord has been pulled. You need to engage the opener, follow the red cord up to the ceiling, push the clip back towards the back of the garage; you should hear it snap back into place. If this does not work, we can come out for a service call and get you back in working order.

The answer here is unfortunately no, but the great news is the new parts are warranted when the old ones were not. Plus, tracks and springs are not interchangeable; springs are weighted based on the weight of the new garage door. 

The garage door is the largest moving structure in your home and with so many parts, there is wear out over time. It is recommended that you get your garage door tuned up yearly from a trained technician. It’s imperative that you do not attempt to fix or tune up your own garage door; you can be seriously hurt or even killed.

Installing a garage door can be very dangerous. It's a complicated process and it should be done by a trained technician. A professional will adjust and lubricate the door upon installation. By trusting a company like Henderson, you receive warranties on parts, employed trained installers and a personal guarantee from the owner for the product and customer service.

If a garage door spring breaks or you think it is broken, we ask that you do not “spring” into action to attempt to replace it yourself. Garage door springs are under high tension and can cause injury or death if you are inexperienced on installing garage doors. There are two types of springs used with garage doors – extension springs are located above the tracks on both sides and torsion springs are located above the garage door opening. Danger is not the only reason to let a pro replace your torsion springs. Figuring out what size of replacement springs your garage door requires and then finding them at a retailer, is a project in and of itself. If you have a garage door that wouldn’t open, and a repair job that you shouldn’t be taking on, it's time to get on the phone to Henderson.

The answer is yes for a variety of reasons. An insulated door provides energy efficiencies and reduces noise. 

If safety is the goal, then we do not recommend buying a kit to brace your door. If you buy a brace, the door is not tested or rated. If any weight is added to the door, the springs need to be replaced. The existing track is not designed to hold the added weight. You want the best protection from Mother Nature and something the insurance will cover in the event of major storm or damage.

Hurricane doors are only required in Galveston, Chambers, Brazoria, and select areas of Harris. We stock a variety of standard doors, but upgraded doors are special order.


Lifestyle Garage Door Screen FAQs

There is a Limited Lifetime warranty covering the parts. Screen mesh is not included in the warranty. 

No. You will still use your garage door as you normally would. The Lifestyle garage screen system works in conjunction with your existing garage door allowing you to quickly switch between your garage door and your Lifestyle garage screen system. When in use, the Lifestyle garage screen exchanges positions with your garage door.

Yes, the Lifestyle system works with all wind loaded and hurricane reinforced doors. However, if your garage door is reinforced with 6" C-channels, you should discuss the changes necessary with us.

Yes, the retractable door can be fitted with a locking mechanism at an additional cost. Locking mechanisms are optional.

Currently, we have 6' wide to 18' wide models and 7', 8', 9' and 10' tall*. The frame is currently available in white, brown and sandstone.
* 9' and 10' models available up to 16' width only.

Yes, you will want to open your garage door, roll your Lifestyle garage screen down until it touches the floor, leaving it "kicked back" from the jamb. Then simply disconnect your garage door from the opener with the safety disconnect cord and gently roll the garage door down until it rests on the Lifestyle frame.

You will get approximately 10% more airflow with the standard screen (58%) above optional screen materials (48% airflow).

The upgraded Lifestyle screen uses a mesh made of pvc coated polyester. The weave pattern is 17x20 and both the charcoal and white are good for customers looking for an extremely strong mesh. Only the white mesh functions as a privacy screen the charcoal does not. FYI, the standard mesh is made of fiberglass in an 18x14 weave pattern similar to that used in window screens.

The Lifestyle screen will not work on low headroom applications. Low headroom garage doors are typically found in basement garages. They are typically identified by two tracks on the horizontal. We can verify this for you.

Thank you for the amazing customer service, we highly recommend this company! — Copter Source

Henderson Garage Doors is a leading provider of residential and commercial garage doors and openers for Baytown TX & the Greater Houston Texas area.

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628 Cedar Bayou Rd
Baytown, TX 77520
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